Swap Stuck?

Symbiosis guide: How to identify delayed swaps, common reasons, and what to do next.

Stuck: What Does It Mean?

When performing cross-chain operations, something may occasionally go wrong. For example, a transaction might take too long to process, the time allotted for the cross-chain operation might expire, or the exchange rate could change, making the new terms inconsistent with those agreed upon when signing the initial transaction. In such cases, the cross-chain operation becomes “stuck.”

For users, this typically appears as if assets have been sent on the source blockchain, but nothing has been received on the destination blockchain yet.

Stuck: What to Do?

The “Stuck” status on a cross-chain swap in the Symbiosis Explorer at https://explorer.symbiosis.finance/ indicates that the operation is taking longer than usual, but is still likely to be completed.

If the operation cannot be completed, it will be reverted automatically within one hour. In some rare cases, you may need to contact our team to complete or revert a stalling cross-chain operation. See contact information below.

Support

Remember, never share your pass phrases or any other sensitive information with anyone.

If you still have questions or encounter any issues, please contact our support team on Discord. For issues related to stuck transactions, providing the following information will help us resolve the matter faster:

• The transaction hash or a link to the transaction in the appropriate block explorer or in the Symbiosis Explorer.

• The sender's wallet address.

For common questions and solutions, check out our FAQ and Troubleshooting Guide