# Swap Stuck?

## **Stuck: What Does It Mean?**

When performing cross-chain operations, something may occasionally go wrong. For example, a transaction might take too long to process, the time allotted for the cross-chain operation might expire, or the exchange rate could change, making the new terms inconsistent with those agreed upon when signing the initial transaction. In such cases, the cross-chain operation becomes “stuck.”

For users, this typically appears as if assets have been sent on the source blockchain, but nothing has been received on the destination blockchain yet.

## **Stuck: What to Do?**

The “Stuck” status on a cross-chain swap in the Symbiosis Explorer at <https://explorer.symbiosis.finance/> indicates that the operation is taking longer than usual, but is still likely to be completed.

If the operation cannot be completed, it will be reverted automatically within one hour. In some rare cases, you may need to contact our team to complete or revert a stalling cross-chain operation. See contact information below.

## Support

{% hint style="warning" %}
**Remember, never share your pass phrases or any other sensitive information with anyone.**
{% endhint %}

If you still have questions or encounter any issues, please contact [our support team on Discord](https://discord.com/invite/ymbRx6ADvR). For issues related to stuck transactions, providing the following information will help us resolve the matter faster:

* The transaction hash or a link to the transaction in the appropriate block explorer or in the [Symbiosis Explorer](https://explorer.symbiosis.finance/transactions).
* The sender's wallet address.

For common questions and solutions, check out our [FAQ and Troubleshooting Guide](https://docs.symbiosis.finance/user-guide-webapp/where-are-my-tokens)


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.symbiosis.finance/user-guide-webapp/swap-stuck.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.