Symbiosis Documentation
Symbiosis NestDeveloper ToolsGo to Bridge & Swap
  • Getting Started with Symbiosis
  • Symbiosis: Frequently Asked Questions
  • Main concepts
    • Glossary
    • Symbiosis SIS Token
    • Symbiosis sTokens
    • Symbiosis: Cross-Chain Swaps
      • Symbiosis: To/From BTC
      • Symbiosis: To/From TON
    • Cross-Chain Zaps
    • Symbiosis as Interchain Communication Protocol
    • Symbiosis & Fees
    • Security Audits
    • Bug Bounty Program
  • Governance
    • 🚩Governing Symbiosis
  • User Guide (WebApp)
    • Symbiosis WebApp
    • Bridge with Symbiosis: sUSDC, sWETH, sWBTC
    • Swap & Bridge with Symbiosis
    • Swap & Bridge To and From Bitcoin
    • Swap & Bridge To and From Tron
    • Stuck Transactions
    • Bridging SIS Token
    • Symbiosis Liquidity Pools
    • Withdrawing from Symbiosis Octopool
    • Cross-Chain Zaps
    • Common Issues and Solutions
    • Where are My Tokens?
    • Symbiosis Explorer
    • More about Slippage Tolerance
  • Reward Programs
    • Symbiosis Reward Programs
    • Farming on Octopools
    • SIS LP Farming
    • veSIS
  • Cross-chain liquidity engine
    • Symbiosis Core Smart Contracts
    • Symbiosis Mint-Burn Process
    • Symbiosis BridgeV2 Contract
    • Symbiosis Routing Contracts
    • Symbiosis & Emergencies
    • Symbiosis Octopools
  • Relayers network
    • Symbiosis Relayers Network
    • Symbiosis PoS Staking & Symbiotic Staking
      • Symbiosis X Symbiotic: SIS Restaking Vault User Guide
    • Relayers Network: Architecture and Operations
    • Symbiosis Relayer Node
    • Symbiosis Relayers Network: Emergencies
  • Developer Tools
    • Symbiosis Developer Tools
    • Symbiosis API
    • Symbiosis JS SDK
      • JS SDK Types
      • JS SDK Configuration
  • Miscellaneous
    • Symbiosis on Testnet
    • Symbiosis Multisig Address on Scroll
    • Symbiosis v1 vs. v2
    • Gasless Crypto Exchanges
  • Follow Us
  • Symbiosis | X
  • Symbiosis | Telegram
  • Symbiosis | Blog
  • Symbiosis | Publish0x
  • Symbiosis | Discord
  • Symbiosis | Linkedin
  • Symbiosis | Github
Powered by GitBook
On this page
  • Stuck: What Does It Mean?
  • Stuck: What to Do?
  • In Case of Questions or Issues
  • Walkthrough: Reverting a Stuck Trade
  • Support

Was this helpful?

  1. User Guide (WebApp)

Stuck Transactions

Symbiosis guide: Stuck swaps

PreviousSwap & Bridge To and From TronNextBridging SIS Token

Last updated 5 hours ago

Was this helpful?

Stuck: What Does It Mean?

When performing cross-chain operations, something may occasionally go wrong. For example, a transaction might take too long to process, the time allotted for the cross-chain operation might expire, or the exchange rate could change, making the new terms inconsistent with those agreed upon when signing the initial transaction. In such cases, the cross-chain operation becomes "stuck." For users, this appears as if assets have been sent on the source blockchain but nothing has been received on the destination blockchain.

Stuck: What to Do?

The "Stuck" status on a cross-chain swap indicates that the operation is taking longer than usual but is still likely to be completed.

However, if the operation cannot be completed, it will be reverted automatically or manually, depending on when it was initiated:

  • After February 9, 2025: Cross-chain swaps labeled "Stuck" are automatically reverted within 12 hours.

  • Before February 8, 2025: You will need to manually revert the swap by following steps below.

In Case of Questions or Issues

If you have any questions or encounter any issues, please contact . Remember, never share your pass phrases or any other sensitive information with anyone.

Walkthrough: Reverting a Stuck Trade

Cross-chain swaps labeled "Stuck" after February 9, 2025, are automatically reverted within 12 hours.

Requirements:

  • Ensure you have enough native assets in your wallet to pay for the transaction fee required to execute the reverting instructions.

Steps to Revert a Stuck Trade:

  1. Connect your wallet.

  2. If you see the "Switch network to ..." button, please click it and confirm the action in your connected wallet.

Done ∎

Support

Remember, never share your pass phrases or any other sensitive information with anyone.

  • The sender's wallet address.

  • A brief explanation of the issue or what went wrong.

Navigate to .

Navigate to the :

In the , you will see all stuck transactions across all blockchains associated with your connected wallet.

Press the "Revert" icon:

Confirm the operation in your wallet and wait for the process to complete: Once the reverting operation is successful, you will receive stablecoins, WETH, or WBTC tokens. Note that these tokens may differ from the source tokens of your original cross-chain operation.

You can use the to monitor the status of the reverting process.

If you still have questions or encounter any issues, please contact . For issues related to a stuck transaction, please provide the following information to help us resolve the matter faster:

The transaction hash or a link to the transaction in the appropriate block explorer or .

For common questions and solutions, check out our

our support team on Discord
Symbiosis WebApp
Symbiosis Explorer
our support team on Discord
Symbiosis Explorer
FAQ and Troubleshooting Guide
Stuck Transactions section
Stuck Transactions section