Stuck Transactions

Symbiosis guide: Stuck swaps

Stuck: What Does It Mean?

When performing cross-chain operations, something may occasionally go wrong. For example, a transaction might take too long to process, the time allotted for the cross-chain operation might expire, or the exchange rate could change, making the new terms inconsistent with those agreed upon when signing the initial transaction. In such cases, the cross-chain operation becomes "stuck." For users, this appears as if assets have been sent on the source blockchain but nothing has been received on the destination blockchain.

Stuck: What to Do?

The "Stuck" status on a cross-chain swap indicates that the operation is taking longer than usual but is still likely to be completed.

However, if the operation cannot be completed, it will be reverted automatically or manually, depending on when it was initiated:

• After February 9, 2025: Cross-chain swaps labeled "Stuck" are automatically reverted within 12 hours.

• Before February 8, 2025: You will need to manually revert the swap by following steps below.

In Case of Questions or Issues

If you have any questions or encounter any issues, please contact our support team on Discord. Remember, never share your pass phrases or any other sensitive information with anyone.

Walkthrough: Reverting a Stuck Trade

Cross-chain swaps labeled "Stuck" after February 9, 2025, are automatically reverted within 12 hours.

Requirements:

• Ensure you have enough native assets in your wallet to pay for the transaction fee required to execute the reverting instructions.

Steps to Revert a Stuck Trade:

1. Navigate to Symbiosis WebApp.

2. Connect your wallet.

3. Navigate to the Stuck Transactions section:
4. In the Stuck Transactions section, you will see all stuck transactions across all blockchains associated with your connected wallet.
5. If you see the "Switch network to ..." button, please click it and confirm the action in your connected wallet.

6. Press the "Revert" icon:
7. Confirm the operation in your wallet and wait for the process to complete: Once the reverting operation is successful, you will receive stablecoins, WETH, or WBTC tokens. Note that these tokens may differ from the source tokens of your original cross-chain operation.
8. You can use the Symbiosis Explorer to monitor the status of the reverting process.

Done ∎

Support

Remember, never share your pass phrases or any other sensitive information with anyone.

If you still have questions or encounter any issues, please contact our support team on Discord. For issues related to a stuck transaction, please provide the following information to help us resolve the matter faster:

• The transaction hash or a link to the transaction in the appropriate block explorer or Symbiosis Explorer.

• The sender's wallet address.

• A brief explanation of the issue or what went wrong.

For common questions and solutions, check out our FAQ and Troubleshooting Guide