> For the complete documentation index, see [llms.txt](https://docs.symbiosis.finance/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.symbiosis.finance/user-guide-webapp/swaps.md).

# Swap Tokens

General walkthrough: How to swap tokens across supported blockchains using the Symbiosis WebApp

This guide explains the standard swap flow in the Symbiosis WebApp. It covers what to check before starting a swap, how to track swaps, and how to manage favorite tokens and liquidity sources.

Some swap routes have additional details. For these cases, see the dedicated guides:

* **Tron swap guide:** [Tron: Swap with Low Fees](/user-guide-webapp/swaps-to-and-from-tron.md) \
  Learn how Tron fees work and how to reduce or avoid TRX burning when swapping from Tron.
* **BTC swap guide:** [Swap Bitcoin](/user-guide-webapp/swap-bitcoin.md)\
  Learn how swaps from and to BTC work and what is different from regular wallet-connected swapsю

## Steps to Perform a Cross-Chain Swap

Symbiosis WebApp is available at <https://app.symbiosis.finance/>

{% hint style="success" %}
**Before you start:**\
Make sure you have enough **native tokens (gas)** on the **source network** to pay transaction fees.
{% endhint %}

1. Select your **From** and **To** tokens and chains.
2. Enter the amount of tokens you want to swap (From).
3. Review swap details: **Do not skip this step**\
   \
   Symbiosis automatically finds the best route for your selected token pair and amount.\
   Always review the output before confirming the swap.\
   \
   **Key values to check:**&#x20;

   1. The estimated amount to receive (1)
   2. USD values (2)
   3. Minimum received (5)

   Swap details complete explanation:

{% columns %}
{% column width="50%" %}

<figure><img src="https://1179234091-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MbqmbXNUH5sa4BvYwD0%2Fuploads%2FlY6jD1NM6BsFQWmZluwU%2F1234.png?alt=media&amp;token=4f0bcb3d-4f5e-4d72-9096-dae4eabdc924" alt=""><figcaption></figcaption></figure>
{% endcolumn %}

{% column width="50%" %} <mark style="color:green;">**(1)**</mark> **To amount**: Estimated amount to be received on the destination network. The final amount may vary slightly due to slippage, but it will not be lower than the **Minimum received amount&#x20;**<mark style="color:green;">**(5)**</mark>.

<mark style="color:green;">**(2)**</mark> **USD values**: Approximate USD value of the selected amounts. Useful for comparison.

<mark style="color:green;">**(3.1)**</mark>**&#x20;Receive to another wallet:** The recipient address can be either taken from the connected wallet or entered manually. If an address is entered, it must be confirmed in <mark style="color:green;">**(3.2)**</mark>

<mark style="color:green;">**(4)**</mark>**&#x20;Best route:** Shows the route selected for the swap and the operations involved. Liquidity sourses can be checked and changed in this section (click the cog wheel).

<mark style="color:green;">**(5)**</mark>**&#x20;Swap details:**

* **Price impact:** How much this swap affects the market price.
* **Slippage Tolerance:** Percentage of the trade value you’re willing to accept as a price change. It can be adjusted via the settings icon.
* **Minimum received:** The minimum guaranteed amount you will receive after the swap, based on current rates and settings.
* **Price**: Current conversion rate for your swap, influenced by trade size.
* **Estimated time:** Expected time to complete the cross-chain swap, based on historical data.
* **Discount:** veSIS holders are eligible for discounts on protocol fees for certain chains.
* **Fee**: Total estimated fee for the swap. This excludes the transaction fee on the source chain.

<mark style="color:green;">**(6)**</mark>**&#x20;Slippage recommendation:** Click Apply to use the recommended value for the current swap.
{% endcolumn %}
{% endcolumns %}

4. **Connect wallet & switch network**\
   Connect your wallet and switch to the required **source network** when prompted.
5. **Approve token (if needed)**

   1. **Native tokens** (ETH, BNB, etc.) do **not** require approval.
   2. **Non-native tokens** (USDC, USDT, etc.) require **Approve**.

   Approval gives Symbiosis permission to use the selected token for the swap.
6. **Confirm the swap**\
   Click **Swap** and confirm the transaction in your wallet.
7. **Wait for completion**\
   Cross-chain swaps usually take 1–3 minutes. Swaps involving the Bitcoin network may take longer.
8. **Track your swap**\
   You can track the status and history of your swaps using [Symbiosis Explorer](https://explorer.symbiosis.finance/transactions).

## Swap Modes

Symbiosis WebApp offers three swap modes. Choose the one that fits your needs:

* **Swap:** Automatically finds a suitable route for your swap.
* **Pro:** Lets you compare available routes and choose one yourself.
* **Private:** Provides enhanced route privacy for cross-chain swaps.

### Basic and Pro Modes

Let's compare **Basic (Swap)** and **Pro** swap mode&#x73;**:**

<figure><img src="https://1179234091-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MbqmbXNUH5sa4BvYwD0%2Fuploads%2F0soY6D05nmi2QvzECW0R%2Fimage.png?alt=media&amp;token=c9b14c92-af10-4309-993d-87dee4de4dc5" alt="" width="563"><figcaption></figcaption></figure>

**Basic mode** simplifies the swap process by selecting a route automatically.

By default, Basic mode uses the route with the **best return**. If the route search takes too long, it may use the first route found before the search is complete.

**Pro mode** shows available routes for the selected tokens and chains, allowing you to compare them and choose one yourself.

Pro mode may take slightly longer to load because the app waits for more route options.

{% hint style="info" %}
A **route** is the sequence of operations used to exchange the selected source token for the selected destination token.
{% endhint %}

### Private Mode

The Symbiosis WebApp has **Private** swap mod&#x65;**:**

<figure><img src="https://1179234091-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MbqmbXNUH5sa4BvYwD0%2Fuploads%2FMJ3okuO7VkFZfTT16Xym%2Fimage.png?alt=media&amp;token=6b9fc528-42e4-47a2-b39e-e652eb8695da" alt=""><figcaption></figcaption></figure>

**Private Swap** is a swap mode for routes that may use privacy-oriented assets, centralized providers, or semi-centralized providers.

Unlike standard Symbiosis swaps, private swaps may not be fully traceable through the regular Symbiosis Explorer flow. Source and destination transactions may still be visible on their respective block explorers, but the full internal route may not be publicly traceable in the same way as a standard route.

**This provides an additional layer of route privacy, but it does not make the swap fully anonymous.**

In Private Swap mode, the app shows private routes separately from standard routes. A private route may include a **Private** step between the source and destination networks.

A **Private** step means that the route is not executed through standard Symbiosis bridge and swap operations.

Private swaps may take longer to complete than regular swaps.&#x20;

If the transfer is rejected during execution, the tokens will be returned to the sender’s address.

## Swap Routing and Liquidity Sources

Symbiosis supports both cross-chain and on-chain swaps. Depending on the route, a swap may use Symbiosis infrastructure together with external liquidity sources, such as DEXs, pools, aggregators, or partner protocols.

In the Symbiosis WebApp, users can manage available liquidity sources in settings:

<figure><img src="https://1179234091-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MbqmbXNUH5sa4BvYwD0%2Fuploads%2Fr7DxUivS54Q2sbOi7Sof%2Fimage.png?alt=media&amp;token=0dff3c6e-cefb-4c0d-8db8-4ab48ecc89f3" alt="" width="563"><figcaption></figcaption></figure>

**Important:** Disabling a source may remove some available routes or reduce the number of routing options for certain swaps. Here is an example:

<p align="center"><img src="https://1179234091-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MbqmbXNUH5sa4BvYwD0%2Fuploads%2F7QuoXRpGHOiILwCqiEaZ%2Fimage.png?alt=media&amp;token=a0c74b02-b94f-426a-997d-2ff279abdd11" alt=""><br></p>

## Favorites

<figure><img src="https://1179234091-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MbqmbXNUH5sa4BvYwD0%2Fuploads%2FhmRLpPbIHHtajbBtQhCu%2Fimage.png?alt=media&amp;token=95a559f6-1352-42b4-93c1-3ca1d5959449" alt="" width="563"><figcaption></figcaption></figure>

Save your frequently used chains and tokens to Favorites so you can find them quickly when setting up a swap.

To add a chain or token to your Favorites, hover over it and click the pin icon that appears.

Pinned chains and tokens appear at the top of their respective lists, making them easier to find.

To remove a chain or token from Favorites, simply click the pin icon again.

## Tracking and Troubleshooting Swaps

This document explains swap tracking and solutions to common issues: [Where Are My Tokens? → Troubleshooting Guide](/user-guide-webapp/where-are-my-tokens-troubleshooting-guide.md)

## Getting Support

### 1. Security Precautions

**Never share your seed phrase, private keys, or wallet recovery information with anyone, including people claiming to represent Symbiosis.**

Only contact support through the official channels listed below. Be cautious of unsolicited private messages from people claiming to be support team members.

### 2. Official Support Channels

If you have a question or need help with a swap, contact the Symbiosis support team through one of the official channels below:

* **Discord:** <https://discord.com/invite/ymbRx6ADvR>
* **Intercom chat** in the Symbiosis WebApp: <https://app.symbiosis.finance>
* **Telegram:** <https://t.me/symbiosis_finance>

### 3. What to Include in Your Support Request

To help us investigate and resolve your issue faster, please provide:

* The transaction hash or a link to the transaction in the relevant block explorer or Symbiosis Explorer.
* The sender's wallet address.
* Relevant screenshots showing the issue.


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