If your swap occurs within the same blockchain (for example: ETH → USDC on Ethereum), you can track it directly using the blockchain explorer for that network.
Examples:
Ethereum → Etherscan
BNB Chain → BscScan
Polygon → Polygonscan
Copy the transaction hash or your wallet address from your wallet and paste the transaction hash into the explorer search bar to view the transaction details.
Cross-Chain Swap
If your swap involves multiple blockchains (for example Ethereum → Tron), you can track it in two ways:
Copy one of the following: transaction hash or your wallet address
Paste it into the search bar.
Swap Statuses:
Status
Meaning
Pending
The swap is still being processed
Success
The swap has been completed
Reverted
The swap could not be completed and the tokens were returned
Pending Swap: What Does It Mean
The Pending status on a cross-chain swap means that the swap is still be processed.
In most cases, the swap will complete once the required conditions are met. If the swap cannot be completed, the operation will eventually be reverted and the tokens will be returned automatically.
Received Less Tokens Than Expected
All swap details are displayed in the Symbiosis WebApp before you confirm the transaction in your wallet. Once the transaction is signed, it cannot be modified.
In most cases, the amount of tokens you receive will be between the estimated amount and the minimum received amount shown in the Symbiosis WebApp.
If you believe the amount you received differs from the quote shown before the swap, please contact our support team on Discord (contacts are listed at the end of this document).
What to Consider Before Performing a Swap:
Slippage Tolerance
The number of tokens shown as To receive includes all liquidity provider fees and cross-chain fees.
Important: The final amount received may differ slightly but will remain within the range defined by your slippage tolerance.
Example: If 1,000 tokens are shown as To receive and your slippage tolerance is set to 2%, the actual amount received could range between 980 and 1,000 tokens.
When swapping to a blockchain network with high transaction fees (e.g., Ethereum or Tron), cross-chain fees can significantly impact the number of tokens you receive — especially for small swap amounts.
Example: Let’s consider a cross-chain swap from BNB Chain to Ethereum. The difference in fees is noticeable:
Swap size
The size of your swap can greatly affect the number of tokens received due to liquidity constraints and fees.
Tip: Always keep an eye on the price impact and the token amounts to send and receive, especially in their USD equivalents, to ensure the swap remains profitable:
For more information on how cross-chain fees are calculated and deducted, please refer to Symbiosis & Fees
Received a Different Token Than Expected
In rare cases, you may receive stablecoins (USDC, USDT), WETH, or WBTC on the destination network, even if you selected a different token as the destination token.
If you don't have gas tokens to complete the swap on the destination chain, please contact our support on Discord (contacts are at the end of this document). They will assist you.
Why Does This Happen?
Cross-chain swaps involve swapping assets between different blockchains, and these operations are not instantaneous. If the exchange rate on the destination network changes during the processing time and the new conditions no longer meet the stated ones, the Symbiosis protocol will deliver a stablecoin, WETH, or WBTC instead of the originally selected token.
Why stablecoins, WETH, or WBTC tokens?
Stablecoins, WETH and WBTC tokens have the same face value across different networks, making them ideal transit tokens for routing cross-chain operations within the Symbiosis protocol.
Received sTokens (sUSDC, sWETH, etc.): How to Bridge Them
The Symbiosis protocol uses sTokens (e.g., sUSDC, sUSDC.e, sWETH, sWBTC) to perform cross-chain operations. While end-users cannot trade sTokens, they may receive them when adding or removing liquidity from Symbiosis Octopools.
What Can By Done with sTokens?
Provide Liquidity and Earn Rewards
You can add your sTokens (sUSDC, sUSDC.e, sWETH, sWBTC) to a Symbiosis liquidity pool and earn rewards for providing liquidity. For more information, see the Farming on Octopools guide.
Bridge sTokens to Their Equivalent Assets
You can bridge sTokens (sUSDC, sUSDC.e, sWETH, sWBTC) 1:1 for their equivalent assets (USDC, USDC.e, WETH, WBTC) via the dedicated section of the Symbiosis WebApp.
For a detailed step-by-step guide, please refer to this guideline: Bridge sUSDC, sWETH, sWBTC
Received syBTC: How to Bridge It
syBTC is a wrapped BTC on several EVM chains. In rare cases these tokens can be sent to the user's address whan a cross-chain swap cannot be completed:
Remember, never share your pass phrases, private keys or any other sensitive information with anyone.
If the above information did not help resolve your issue or you have some questions, please contact our support team on Discord. To ensure faster assistance, please include the following details:
Type of operation: Bridging, exchange, liquidity withdrawal, etc.
Tokens and chains involved.
Transaction hash or a link to the transaction in the appropriate block explorer.
Wallet address.
A brief explanation of the issue or what went wrong.
